We process all orders within 1 to 2 business days after payment confirmation. Once shipped, the delivery time depends on your location:
- Netherlands & Belgium: 2–5 working days
- Other EU countries: 3–7 working days
- International: 7–14 working days
You’ll receive a tracking link by email once your order has left our warehouse, so you can monitor your package every step of the way.
Do you ship internationally?
Yes — we proudly offer worldwide shipping. No matter where you are, we ensure your Sapphero watch is delivered safely and efficiently.
Please note that shipping times may vary depending on customs and your local carrier. Import duties or local taxes (if applicable) are the customer's responsibility. Every order includes a tracking number so you can follow your package in real time.
Can I return my watch?
Absolutely. If for any reason you’re not satisfied with your purchase, you can return your watch within 14 days of receiving it.
To be eligible for a return:
- The item must be unused, unworn, and in original packaging
- All original accessories, tags, and the watch box must be included
To start a return, simply contact our support team via the contact page on our website. Once we receive and inspect your return, we’ll process your refund promptly.
Is there a warranty?
Yes — every Sapphero watch is backed by a 2-year limited warranty that covers manufacturing defects and movement issues.
Covered under warranty:
- Internal mechanism failure
- Faulty crown, clasp, or links
Not covered under warranty:
- Accidental damage (drops, scratches)
- Water damage from improper use
- Normal wear and tear
If your watch qualifies for warranty service, contact our support team and we’ll assist you with the repair or replacement process.
What payment methods do you accept?
We offer a wide range of secure payment methods to make checkout easy and safe. We currently accept:
- Visa, Mastercard, American Express
- PayPal
- Apple Pay and Google Pay
- Shopify Payments (local methods may also appear based on your region)
All transactions are securely processed using encrypted technology to protect your personal and payment information.
Can I track my order?
Yes! Every order includes a track & trace link that is emailed to you once your package is shipped.
With this link, you can:
- Check the status of your shipment (dispatched, in transit, delivered)
- View estimated delivery dates
- See live tracking updates from the carrier
If you haven't received your tracking email within a few days of ordering, feel free to contact us and we'll resend it right away.
Choosing a selection results in a full page refresh.
